FAQ

Frequently Asked Questions (FAQ)

1. What is Football Stuff?
Football Stuff is India's dedicated online store for premium football boots and gear. We stock Nike, Adidas, Puma and more — sourced internationally and delivered across India.

2. Are your boots original/genuine?
Our boots are high-quality imported football boots. All products are clearly described and priced accordingly. If you have questions about a specific product, WhatsApp us at +91 9598319315.

3. What sizes do you offer?
We stock UK sizes 4 to 11. All our sizes follow UK sizing standards. If you're unsure of your size, please refer to the Size Chart on the product page or contact us.

4. How do I place an order?
Browse the website, select your product and size, add to cart, and proceed to checkout. We accept Cash on Delivery (COD) and online payment (UPI, cards, net banking).

5. What payment methods do you accept?
We accept Cash on Delivery (COD), UPI, credit/debit cards, net banking, and mobile wallets.

6. How long does delivery take?
All orders are delivered within 15–21 business days from order confirmation. Since our boots are imported, please allow the full delivery window before raising a concern.

7. Do you offer Cash on Delivery (COD)?
Yes! COD is available across most pincodes. For high-value orders, a partial advance payment of 1000Rs will be required.

8. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via WhatsApp/email to track your delivery in real time.

9. What is your return/exchange policy?
We offer replacements for manufacturing defects or wrong product delivery. Please contact us within 48 hours of receiving the product with an unboxing video. See our full Replacement & Refund Policy for details.

10. Do you ship internationally?
Yes, we do offer international shipping. Please contact us at hello@footballstuff.in for a shipping quote to your country.

11. I ordered the wrong size. What do I do?
Contact us immediately on WhatsApp (+91 9598319315). We'll try our best to help before the order is dispatched.

12. How do I contact you?
Email: hello@footballstuff.in
WhatsApp: +91 9598319315