FAQ

Frequently Asked Questions (FAQ)

 

1. What is FootballStuff?

   - FootballStuff is an online platform dedicated to providing a wide range of high-quality football boots, we are a one-stop shop for all football lovers. 

 

2. How can I place an order?

   - Ordering from FootballStuff.in is easy! Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.

 

3. What payment methods do you accept?

   - We accept various payment methods, including Cash on delivery, UPI, credit/debit cards, net banking, and mobile wallets. We ensure that all transactions are secure and encrypted to protect your personal information.

 

4. How long will it take to receive my order?

   - Delivery times may vary depending on your location and the shipping method selected. Since all the boots are imported, we take 15 days to deliver the boots from the date of order confirmation. You can track the status of your order using the provided tracking information once the boots are shipped.

 

5. Do you offer international shipping?

   - Yes we do offer International shipping. Please contact our customer support team at hello@footballstuff.in 

 

6. What if I receive a defective or incorrect item?

   - We strive to ensure that all products are in perfect condition before they are shipped. In the rare event that you receive a defective or incorrect item, please contact our customer service team immediately. We will gladly assist you with a replacement, as per our returns and exchange policy.

 

7. Can I cancel or modify my order after it has been placed?

   - We process orders quickly to ensure prompt delivery. Therefore, we recommend contacting us as soon as possible if you need to cancel or modify your order. However, once an order has been processed and shipped, it cannot be cancelled or modified.

 

8. Do you offer bulk discounts for team orders?

   - Yes, we offer special discounts for bulk orders, especially for teams or organizations. Please contact our customer service team to inquire about bulk pricing and customization options.

 

9. How can I contact customer support?

   - If you have any questions, concerns, or feedback, please don't hesitate to reach out to our friendly customer support team. You can contact us via email at hello@footballstuff.in or through WhatsApp at +91 9598319315. We are here to assist you and ensure that your shopping experience with FootballStuff is exceptional.