Shipping & COD Policy

Please read our Shipping & COD Policy before placing your order.

Shipping Policy:

Thank you for choosing Football Stuff for your football boot needs. We understand the excitement of getting your hands on a new pair of boots, and we appreciate your patience as we work to deliver quality products right to your doorstep.

Processing Time: Every order placed on our website undergoes a meticulous processing procedure to ensure the highest standards of quality and authenticity. Our Customer support team will get in touch with you within 24 hours of placing the order for verification & processing.

Shipping Duration: As we take pride in offering you a wide range of football boots from around the world, we want to be transparent about the shipping duration. Due to the international nature of our products, all orders have an estimated delivery time of 10-15 business days.

Order Tracking: To keep you informed about the status of your order, we provide a tracking number as soon as the package is dispatched. You can easily track your shipment in real-time on our website.

Delivery Partners: We collaborate with reputable courier services to ensure the safe and timely delivery of your football boots. Our trusted partners are committed to handling your package with care.

Delays and Unforeseen Circumstances: While we strive to meet the specified delivery timelines, certain factors beyond our control may cause delays. These include, but are not limited to, natural disasters, customs inspections, and peak holiday seasons. We appreciate your understanding in such instances.

Order Modification: Once an order is placed, modifications cannot be made to the shipping address or product selection. Please double-check your order details before completing your purchase.

COD Orders Policy

Order Confirmation Process:

1. Order Placement:

   • Upon placing an order on our website, you will receive an order confirmation email & WhatsApp Message from our customer support team.

2. Advance Payment Confirmation:

   • For all the COD orders we charge an advance payment of INR 1000 to secure your order & avoid order cancellation while COD, ensures us that the order placed is genuine.
   • Our customer support team will contact you within 24 hours to confirm your order.

3. Advance Payment Process:

   • Payment instructions, including methods and details, will be provided.
   • Please make the advance payment within 24 hours to confirm your order.

4. Order Confirmation:

   • Once the advance payment is received and confirmed, your order will be officially confirmed.
   • You will receive an email with order details and the remaining balance to be paid on delivery.

Cash on Delivery (COD) Terms:

1. Balance Payment on Delivery:

   • The remaining balance can be paid in cash when the order is delivered to your doorstep.

2. Delivery Confirmation:

   • Our delivery personnel will reconfirm the order and the total amount due before handing over the products.

3. Cancellation Policy:

   • If you wish to cancel your order after the advance payment, please inform our customer support team promptly within 24 hours of placing the order.
   • Cancellations made after order confirmation may be subject to a cancellation fee.

4. Refund Policy:

   • Refunds for cancelled orders will be processed within 7 business days to the original payment method

Contact Information:

For any queries or assistance, please feel free to contact our customer support team at hello@footballstuff.in or via WhatsApp at +91 9598319315.